Contact Us
Got a question about one of our reviews, a suggestion for a casino we should look at, or a concern you'd like to raise? This page explains how to reach the team behind US Online Casinos and what to expect when you do.
Reach Us by Email
Email is the best way to contact us. Send your message to [email protected] and we'll aim to get back to you within two business days. If your query is urgent — for example, a correction to published information — please mark the subject line accordingly and we'll prioritise it.
What We Can Help With
- Review accuracy: If you believe a detail in one of our casino write-ups is out of date or incorrect, let us know. We take factual accuracy seriously and will investigate promptly.
- Editorial suggestions: Think a casino deserves a place on our list, or want us to cover a topic we've missed? We welcome reader input.
- Partnership and advertising enquiries: We accept limited commercial relationships, but they do not influence our editorial rankings. Reach out and we'll explain how that works.
- Responsible gambling concerns: If you or someone you know needs support, please visit our responsible gambling page for resources and self-exclusion guidance. For immediate help, you can also contact the National Problem Gambling Helpline at 1-800-522-4700, available 24/7.
- General feedback: Good or bad, your experience with the site helps us improve.
A Note on Complaints About Casinos
We are an independent comparison and review site, not a casino operator. We cannot process refunds, reverse transactions, or intervene in disputes between players and casinos. If you have a complaint about a specific casino, you should contact that casino's support team directly. For regulated casinos operating under a US state licence, you may also escalate unresolved complaints to the relevant state gaming authority.
That said, if your experience suggests a casino we've reviewed is operating unfairly or misrepresenting its terms, we do want to hear about it — reader reports inform our editorial assessments.
About This Site
US Online Casinos researches and reviews online casinos available to US players, with a particular focus on withdrawal speed, licensing, game range and bonus transparency. You can read more about our approach on our about us page, and our editorial and affiliate disclosure is set out in full in our terms and conditions.
We publish this information as general guidance. It does not constitute legal or financial advice, and readers should always verify that online gambling is lawful in their state before registering with any casino.
Response Times
| Type of Enquiry | Expected Response |
|---|---|
| Factual correction or urgent editorial matter | Within 1 business day |
| General question or feedback | Within 2 business days |
| Commercial or partnership enquiry | Within 3 business days |
Responsible Gambling — Always Worth Mentioning
Online casino content exists for adults who choose to gamble for entertainment. If gambling has stopped being enjoyable, or is affecting your finances or wellbeing, please step back and seek support. Useful starting points include:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- Gamblers Anonymous: ga.org
- National Council on Problem Gambling: ncpgambling.org
Our responsible gambling guide covers deposit limits, self-exclusion programmes and state-level support services in more detail.